Welcome to Help Center
Find answers to common questions about our products, ordering, payments, delivery and technical support. Can't find what you're looking for? Contact us 24×7 through WhatsApp or Telegram.
Ordering
How do I place an order?
- Browse the product you want and click Buy Now
- Choose your options (duration, location, devices, etc.)
- Complete the UPI payment
- Enter your 12-digit UTR number
- Wait for our team to confirm — usually within minutes
Can I order on behalf of someone else?
Yes, but make sure the contact details belong to you, not the end user. We use those details for delivery, support and refunds.
Payments
Which payment methods do you accept?
We currently accept UPI payments only — Google Pay, PhonePe, Paytm, BHIM and any other UPI-enabled app.
My payment was deducted but my order shows pending. What do I do?
Don't worry — this is a verification queue, not a failure. Submit your UTR on the order page. If it's still pending after 30 minutes, ping us on WhatsApp with your order ID and a screenshot of the payment.
Can I get an invoice with GST?
Yes. Reply to your order confirmation email with your business name, address and GSTIN and we will email a tax invoice within one working day.
Delivery
How fast is delivery?
Most digital products are delivered instantly. VPS servers and dedicated proxy IPs are provisioned within 10–60 minutes depending on the location you chose.
I haven't received my product. Where is it?
Check your registered email (including spam) and your account's order page. If it's still missing after the windows above, contact support immediately.
Account
How do I reset my password?
Click Forgot password? on the sign-in screen and follow the email link.
Can I change the email on my account?
Yes — please contact support with proof of identity so we can verify the request.
Technical support
My Tatkal software isn't working as expected.
Send us a screen recording or screenshot of the error, your order ID and the time it happened. Our technical team will respond within minutes during the booking window.
Which operating systems are supported?
Most of our software runs on Windows 10 and Windows 11. Individual product pages list exact requirements.
Refunds
Please see our Terms of Service → Refunds section for the full policy.
Still need help?
Head to the Contact Us page and pick the channel that works best for you. We are happy to help.